Gelatissimo USA

Gelatissimo makes authentic gelato fresh in store every day with over 45 flavors to choose from. We have options for everyone & regularly create NEW flavors!

GELATISSIMO USA CLUB GELATO LOYALTY CARD PROGRAM

TERMS AND CONDITIONS

General Terms

  • The CLUB GELATO loyalty program is offered by Gelatissimo USA LLC 201925410256
  • Registration in the CLUB GELATO loyalty program, using the Club gelato App, or claiming any benefit under the CLUB GELATO loyalty program is subject to these Terms and Conditions.
  • You can earn rewards on eligible purchases; however, to redeem rewards and enjoy the benefits of the CLUB GELATO loyalty program, you are required to provide Gelatissimo with a valid email address and complete ALL designated information fields, on completing the registration form. You can select not to receive emails from Gelatissimo.
  • To register simply download the Gelatissimo Club Gelato App (found in The App Store and Google Play), Select login/register. Then select “register a new account”. Fill in your account details and accept the Terms & Conditions before finalising your registration. Once registered, you can then use your email address and password to login and check your points balance and update your account information details. You are responsible for all activity on your account, so please keep your login and password confidential.
  • Gelatissimo accepts no responsibility for incorrect information provided by CLUB GELATO app users on web forms or the like.
  • Only one CLUB GELATO member account is permitted per person. Accounts are not transferrable.
  • Unless otherwise required by law or permitted by these Terms and Conditions, collected rewards value cannot be redeemed or exchanged for cash (including as part payment for any purchases at a Gelatissimo store). No interest or any other earnings on funds on a CLUB GELATO member account will accrue, be paid or be credited to you by Gelatissimo. Rewards value is not transferable.
  • Gelatissimo reserves the right to refuse use of a CLUB GELATO loyalty account or to cancel an account on a reasonable basis. Where this occurs, the account will be cancelled and any points will be lost.    Reasonable grounds for cancellation include: (a) any abuse or attempted abuse of the account or the CLUB GELATO loyalty program; (b) any use or attempted use of an account in a manner contrary to these Terms and Conditions; (c) any use or attempted use of an account made by a person other than the account holder; (d) any reasonable suspicion of dishonesty of an account holder in connection with the CLUB GELATO loyalty program.
  • Gelatissimo reserves the right to cancel your CLUB GELATO loyalty account if it has been inactive for 3 years. 

Earning Rewards

  •  Members will earn one (1) visit for each eligible in-store transaction of USD $5 or more.
    • A maximum of two (2) visits per day may be accrued.
    • Visits are only awarded on completed in-store purchases and are not valid on delivery orders.
    • Once a member reaches five (5) eligible visits, they will receive: One (1) Free Small Scoop reward

Redeeming Rewards

  • Free Scoop rewards:
    • Are redeemable on a future visit only
    • Expire 30 days from date of issue
    • Are valid for one (1) small scoop (cup or cone, one flavour)
    • Cannot be exchanged for cash, credit, or alternative products
  • The transaction in which a reward is redeemed:
    • Will not count as a visit unless the purchase exceeds $5
  •  Rewards:
    • Are non-transferable
    • Cannot be combined with other offers unless explicitly stated

Birthday Reward

  • Members will receive one (1) free scoop on their birthday.
    • To be eligible, members must:
    • Be registered prior to their birthday
    • Have completed at least one transaction within the previous 12 months
  • The birthday reward:
    • Is valid on the birthday and for 30 days thereafter
    • Is limited to one redemption per member per year

Promotional offers & campaign rewards

Members may receive exclusive promotions, including but not limited to:

  • Flavor of the Month offers
  • Bonus scoop campaigns

Example:

  • Purchase one full-priced scoop and receive a bonus scoop (where applicable)

Promotional offers:

  • Are subject to individual terms and expiry dates
  • May not be used in conjunction with other offers unless stated
  • Are available while stocks last

Rewards credit are not awarded when a Gelatissimo Gift Card is purchased. However, the Gelatissimo Gift Card recipient (or gift card holder) will earn rewards credit on purchases made using their Gelatissimo Gift Card provided they are a CLUB GELATO registered member.

Cancellation

  • You may cancel your account by contacting Gelatissimo.
  • If your account is cancelled any rewards not already redeemed by the account holder will be automatically forfeited.

Promotions and Discounts

  • CLUB GELATO member’s number (found on the App) can earn rewards credit with any promotion, discount or offer. CLUB GELATO rewards credit will be issued on the discounted value of the purchase.
  • On occasions, Gelatissimo will run promotions exclusive to the CLUB GELATO loyalty program members. These promotions may be subject to separate terms and conditions.

Fees

  • No fees are charged by Gelatissimo for the issue app, registration, activation or use of the CLUB GELATO loyalty program.

Important Information

  • If you have any queries or complaints regarding the Club Gelato Loyalty Program you should contact us. You can find our contact details at our Website www.gelatissimo.com
  • Gelatissimo reserves the right to change, suspend or terminate these Terms and Conditions, the Club Gelato loyalty program and any benefits under the Club Gelato loyalty program at any time. Gelatissimo will give advance notice of any such circumstance on our Website and via email.  Where we change the Club Gelato loyalty program Terms and Conditions, the Club Gelato loyalty program or any benefits under the Club Gelato loyalty program an updated copy of them will be available on our Website.  Continuing to use your account after the period of advance notice has expired will be deemed acceptance of the amended Terms and Conditions.
  • While reasonable effort will be made in the stores so that rewards are correctly redeemed, Gelatissimo takes no responsibility for errors associated with crediting.
  • Gelatissimo takes no responsibility for stores that cannot process the redemption or issue CLUB GELATO rewards due to technical difficulties.
  • We reserve the right to correct the balance of your CLUB GELATO account if we believe a clerical or accounting error has occurred or there is misuse by the customer.
  • Gelatissimo values your privacy. Your personal information will be handled in accordance with the Gelatissimo privacy policy available at www.gelatissimo.com